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MyChart Log Out and Time Out Problems

If you are experiencing problems such as being logged out immediately after logging in, an extension or add-on in your web browser may be causing problems with MyChart. Use the links below to learn how to disable extensions and add-ons in some of the most popular web browsers.

If disabling extensions and add-ons does not resolve your problem, try installing a different web browser. There are links below to download the latest version of each web browser.

Select a Web Browser

Internet Explorer

  1. Open Internet Explorer
  2. Click the Tools icon located at the top right of your browser. It looks like this: Tools Icon.
  3. In the Tools menu, click "InPrivate Browsing".
  4. A new window will open in a "Private Browsing" mode in which "toolbars and extensions are disabled by default."
  5. Visit this site in that window. You can copy this hyperlink and paste it into the address bar of that window: MyChart

More Info

  • Learn more about InPrivate browsing at the Microsoft web site.
  • Need the latest version of Internet Explorer? Get it here.

Example

InPrivate Browsing
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Google Chrome

  1. Open Google Chrome
  2. Click the Menu icon located at the top right of your browser. It looks like this: Tools Icon.
  3. In the menu, select "New incognito window".
  4. A new window will open in an "Incognito" mode in which "all extensions have been disabled."
  5. Visit this site in that window. You can copy this hyperlink and paste it into the address bar of that window: MyChart

More Info

  • Learn more about Incognito mode at the Google web site.
  • Don't have Chrome but want to try it out? Get it here.

Example

Manage Extensions Window
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Opera

  1. Open Opera
  2. In the menu bar at the top of the window, click File > New Private Tab.
  3. A new tab will open in an "Private" mode and by default, extensions do not interact with private tabs.
  4. Visit this site in that private tab. You can copy this hyperlink and paste it into the address bar of that window: MyChart

More Info

  • Learn more about private tabs at the Opera web site.
  • Don't have Opera but want to try it out? Get it here.

Example

Private Tab
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Mozilla Firefox

  1. Open Mozilla Firefox
  2. Although FireFox has a "Private" mode, Firefox does not disable add-ons by default in private mode. Instead, you must restart the browser in a safe mode.
  3. Click on the "Firefox" button, and select Help > Restart with Add-ons Disabled.... Or if you are in Menu-On-Top mode, select Help > Restart with Add-ons Disabled... from the menu.
  4. FireFox will restart and prompt you to "Start in Safe Mode" or "Reset FireFox". Choose "Start in Safe Mode" to temporarily disable your add-ons.
  5. When the browser restarts, visit this site in that window. You can just click this link in that window: MyChart

More Info

  • Learn more about disabling add-ons at the Mozilla web site.
  • Don't have FireFox but want to try it out? Get it here.

Example

Manage Add-ons Window
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Apple Safari

  1. Open Apple Safari
  2. Although Safari has a "Private" mode, Safari does not disable add-ons by default in private mode. However, Safari has a very simple setting to turn off all extensions.
  3. Click on the Tools icon. It looks like this: Tools Icon.
  4. From the Tools menu, select "Preferences..."
  5. In the "Preferences" window, select "Extensions" and choose the "Off" option.
  6. Now you can just click this link to reload this site with extensions disabled: MyChart

More Info

  • Learn more about managing extensions in Safari at the Apple web site.
  • Don't have Safari but want to try it out? Get it here.

Example

Manage Extension Window
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