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Privacy & Security Policy

The terms "Parkland", "we", and "our" refer to Parkland Medical Center at Dallas, Parkland's healthcare team, and Parkland Health and Hospital Systems.

What you should know about Parkland's Privacy and Security Policy

Parkland Health and Hospital System at Dallas (hereafter known as Parkland) is committed to providing you with quality health care and respecting the privacy and confidentiality of your medical information.  Parkland has put into place detailed policies and procedures regarding access to and release of all medical records.   These policies confirm to state and federal law and are designed to safeguard your privacy.

Click here for more information regarding our Notice of Privacy Practices

Your medical record

As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan and all treatments given, including the results of all tests, procedures and therapies. Parkland MyChart is an Internet application that enables secure Web-based electronic messaging. Messages you send via Parkland MyChart may be made part of your permanent medical record at the discretion of the Parkland healthcare team. Once it is made part of your record, it will be accessible to current and future Parkland staff members who are appropriately involved with your care

Electronic messaging

Parkland´s MyChart should never be used for urgent matters. The anticipated turnaround time for response to electronic messages is 1 to 2 working days. Therefore, for all urgent matters, contact Parkland by phone, go to an emergency room, or dial 911.

If your Parkland physician is out of the office or unavailable to respond, messages sent via Parkland MyChart may be routed to other authorized members of the Parkland healthcare team in order to facilitate a timely response to your request.

All communications between you and the Parkland health care team are carried over a secure, encrypted connection directly into the Parkland electronic medical record (EMR). For patients who are participating in Parkland MyChart, we will only use Parkland MyChart for computer-based electronic medical communication. While you may receive Internet e-mail messages notifying you of new messages in your Parkland MyChart Inbox, these e-mails will not contain any confidential medical information. It is extremely important that you keep the password and identification numbers that you use to access Parkland MyChart completely confidential. Anyone with access to your password and identification number will be able to view your medical information, add comments to your record, and communicate with the Parkland health care team as if that person were you. It is your responsibility to prevent disclosure of your password and identification number, and to change your password and/or identification number if you feel that their security has been compromised. You can change your password by going to the Password link on the Parkland MyChart homepage. If you have any questions regarding the security of your password, please call your primary care clinic, right away.

Contents of electronic messages

While the Parkland MyChart system supports many different types of communication, it is always best for you and your provider to agree on the type of electronic communication that is most appropriate in your particular case.