Welcome to the MyChart® patient portal. Please read these Terms and Conditions carefully before accessing and using MyChart. By clicking "I Accept" or otherwise using the MyChart services through Dallas County Hospital District dba Parkland Health & Hospital System, each user ("you" or "I") agrees that you have read, understand and agree to be bound by these Terms and Conditions as may be amended from time to time. The terms "Parkland Health & Hospital System," "Parkland," "we," and "our" refer to Parkland Health & Hospital System.
PLEASE NOTE: MYCHART IS NOT AN EMERGENCY SYSTEM.
The MyChart system should never be used for urgent matters. The anticipated turnaround time for response to electronic messages is 1 to 2 business days, but could be longer. Also, you should not assume that your provider is aware of any changes in your health, even if you submitted e-mails or updates through the MyChart system. Accordingly, PLEASE CALL 911 OR YOUR PHYSICIAN, AND/OR GO TO THE EMERGENCY DEPARTMENT OF A LOCAL HOSPITAL, IF YOU BELIEVE THAT YOU ARE EXPERIENCING A MEDICAL EMERGENCY OR ANY OTHER HEALTH CHANGES THAT ARE PROBLEMATIC FOR YOU.
Notice of Health Information Privacy Practices
Parkland Health & Hospital System considers the privacy of your health information to be an important element in our relationship with you. Our responsibility to maintain the confidentiality of your health information is one that we take very seriously.
Your MyChart Account
In order to open a MyChart Account, each user must comply with Parkland Health & Hospital System's then current policies. In any event, I understand that my enrollment is contingent on verification of my identity either in person by a Parkland Health & Hospital System employee or physician. I agree that I will not attempt to access any other individual's healthcare information through MyChart. In the event that I believe I have unauthorized access to, or believe someone else has, unauthorized access to MyChart data, I agree to promptly notify Parkland Health & Hospital System.
I understand that this MyChart service is available only to patients under the care of a Parkland Health & Hospital System physician and Parkland reserves the right to deactivate my account once I am no longer an active Parkland Health & Hospital System patient. I agree to contact Parkland Health & Hospital System via email or voicemail within a timely manner once my care at Parkland Health & Hospital System is terminated.
I also understand that Parkland Health & Hospital System may modify the MyChart services and/or discontinue it at any time without notice to me. Parkland Health & Hospital System may also suspend my access for failure to comply with any then current terms, conditions, policies or procedures related to the MyChart services. I agree that Parkland Health & Hospital System shall have no liability in connection with such changes, suspension or termination.
Use of Parkland Health & Hospital System MyChart for Health Care Services
By agreeing to these terms and conditions, I acknowledge that I am requesting access to portions of my health information and the ability to communicate with my Parkland Health & Hospital System health care team concerning my health information via the Internet using an electronic application called MyChart.
I understand that my Parkland Health & Hospital System health care team may send me messages via Parkland Health & Hospital System MyChart. These messages may contain information that is important to my health and medical care. It is my responsibility to monitor these messages that are sent to my Parkland Health & Hospital System MyChart Inbox. I have the option of entering a valid and functional email address that may be used to notify me of the presence of Parkland Health & Hospital System MyChart messages.
If I opt to provide this email address for notification of the presence of Parkland Health & Hospital System MyChart messages, I will update my email address on Parkland Health & Hospital System MyChart as needed. I agree not to hold Parkland Health & Hospital System or the Parkland Health & Hospital System healthcare team liable for any loss, injury or claims of any kind resulting from Parkland Health & Hospital System MyChart messages that I fail to read in a timely manner.
You are Responsible for Your MyChart ID and Password
I understand that I will create a unique identification (ID) code and password to be used to access my health information via Parkland Health & Hospital System MyChart. I understand that this ID and password are unique codes that identify me in the Parkland Health & Hospital System MyChart computer system. Inquiries and entries that I make via Parkland Health & Hospital System will be logged with my identity.
I understand that it is extremely important that I keep the ID and password that I use to access Parkland Health & Hospital System MyChart completely confidential. If at any time I feel that the confidentiality of my password has been compromised, I will change it by going to the Password link on the Parkland Health & Hospital System MyChart website. I understand that the Parkland Health & Hospital System healthcare team takes no responsibility for and disclaim any and all liability or consequential damages arising from a breach of medical record confidentiality resulting from my sharing or losing my password. If the Parkland Health & Hospital System healthcare team discovers that I have inappropriately shared my password with another person, or that I have misused or abused my Parkland Health & Hospital System MyChart access privileges in any way, my participation in Parkland Health & Hospital System MyChart may be discontinued by the healthcare team without prior notice.
Notice of Computer and Network Security
We use both technical and procedural methods to maintain the integrity and security of Parkland Health & Hospital System's databases, including the use of commercially reasonable firewalls, encryption and comparable technology. Parkland's systems and network resources may be monitored for all lawful purposes, including to ensure that their use is authorized, for system management, to facilitate protection against unauthorized access, and to verify security procedures, survivability, and operational security. Monitoring may includes security testing by authorized entities to test or verify the security of this system.
All information, including personal information, placed on or sent over this system may be used for authorized purposes only. Unauthorized use may subject you to criminal prosecution. Evidence of unauthorized use may be used for administrative, criminal or other disciplinary action. Use of this computer system, authorized or unauthorized, constitutes consent to monitoring of this system.
Available Content is Not Medical Advice
From time to time, Parkland Health & Hospital System may make certain content and information available on the website (e.g., materials explaining test results or describing certain conditions). This content is for informational purposes only and is not a substitute for the professional judgment of healthcare providers that are focusing on diagnosing and treating you personally. In addition, if any third party content is displayed through the MyChart service, Parkland Health & Hospital System is making such content available for your convenience only and does not endorse such content or make any representations or warranties with respect to its contents, quality or accuracy.
Disclaimer; Limitation of Liability
I understand that Parkland Health & Hospital System MyChart service may not be available to me all the time due to system failures, back-up procedures, maintenance, or other causes beyond the control of Parkland Health & Hospital System. Access is provided on an "as-is, as-available" basis and does not guarantee that I will be able to access Parkland Health & Hospital System MyChart at any particular time. Parkland Health & Hospital System HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS AND IMPLIED, WITH RESPECT TO THE MYCHART SERVICE, INCLUDING IMPLIED WARRANTIES OF ACCURACY, MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE. I agree that Parkland Health & Hospital System has no responsibility in connection with errors in the MyChart service or any inaccuracies, errors or outages cased by communication lines, the Internet or any other service or device that I use to access the MyChart service. During times when Parkland Health & Hospital System MyChart is unavailable, other communication methods (e.g., telephone) should be used to access Parkland Health & Hospital System.
I acknowledge and agree that NEITHER PARKLAND HEALTH & HOSPITAL SYSTEM NOR ANY OF ITS LICENSORS AND SERVICE PROVIDERS SHALL BE HELD LIABLE UNDER THIS AGREEMENT FOR ANY DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH USE OF, OR INABILITY TO USE, THE MYCHART SERVICE, INCLUDING ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, PERSONAL INJURY, WRONGFUL DEATH, LOST PROFITS OR DAMAGES RESULTING FROM DELAY, INTERRUPTION IN SERVICE, VIRUSES, DELETION OF FILES OR ELECTRONIC COMMUNICATIONS, OR ERRORS, OMISSIONS OR OTHER INACCURACIES IN SERVICE, WHETHER OR NOT THERE IS NEGLIGENCE BY PARKLAND AND WHETHER OR NOT PARKLAND HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. NEITHER PARKLAND NOR ANY OF ITS LICENSORS OR SERVICE PROVIDERS MAY BE HELD LIABLE UNDER THIS AGREEMENT FOR MORE THAN $1,000. THE LIMITATIONS IN THIS SECTION APPLY TO YOU ONLY TO THE EXTENT THEY ARE LAWFUL IN YOUR JURISDICTION.
I understand that from time to time I may be asked to complete patient satisfaction surveys via Parkland Health & Hospital System MyChart. Parkland Health & Hospital System may analyze information submitted via Parkland Health & Hospital System MyChart as part of descriptive (demographic) studies and reports. In such cases all of my personal identifying information will be removed.
Proprietary Rights; Restrictions on Use
I acknowledge and agree that Parkland and its licensors own all proprietary rights to the MyChart service and all technology related thereto. I agree not to copy, modify, create derivative works of, publicly display or perform, republish, transmit, distribute or reverse engineer any of Parkland's or its licensors' proprietary material. Except for my permitted use hereunder, I acknowledge that I have no right, title or license to any of Parkland's or its licensors' intellectual property.
I agree that I will not use the MyChart service to do any of the following: (1) upload defamatory, indecent, obscene, spam, harassing or otherwise objectionable material or any material that is protected by third party copyrights; (2) use the service to violate the legal rights or any third party or violate the laws of any jurisdiction; (3) misrepresent my identification as any third party or misrepresent an affiliation with any individual or organization; (4) upload or transmit any advertisements or solicitations of business; or (5) engage in any other conduct that restricts or inhibits anyone's use of the MyChart service or which, as determined by Parkland, may harm Parkland or users of the MyChart service or expose them to liability.
Amending the Terms
From time to time, Parkland Health & Hospital System may revise and update these Terms and Conditions by posting the amended terms to the MyChart service. If you disagree with the Terms and Conditions (as amended from time-to-time) or are dissatisfied with the MyChart service, your sole and exclusive remedy is to discontinue use of the MyChart service.
Law and Venue
These Terms and Conditions are governed by Texas law. THE EXCLUSIVE VENUE FOR ANY DISPUTE RELATING TO THE SERVICE IS THE STATE AND FEDERAL COURTS LOCATED IN DALLAS COUNTY, TEXAS. I HEREBY CONSENT TO THE PERSONAL JURISDICTION OF THESE COURTS.